Terms and Conditions

CONSUMER PURCHASES
Consumer purchases are regulated by the Consumer Purchase Act, the Right of Withdrawal Act, the Marketing Control Act, the Personal Data Protection Act, the Electronic Commerce Act, and the Credit Purchases Act. If you would like more information about your rights and obligations when making a purchase, these laws can be found on lovdata.no.

By using the website and/or placing an order, you agree to comply with the terms set out in these conditions. Please ensure that you have read and understood these terms before submitting your order. The fact that products or services are offered on the website at a specific time does not guarantee that they will always be available. We reserve the right to stop selling a product at any time and cannot guarantee the availability of products at all times. Badstuvogna reserves the right to change these terms without prior notice. The version of the terms that applies to your order is the version available on the website at the time of your booking.

WHO WE ARE
The seller is Badstuvogna AS. Registered address: Bølerlia 30, 0691 Oslo. Email: post@badstuvogna.no, Phone: +47 98630781, Organization Number: 925 903 256, referred to as “the seller” in these terms. The buyer is the consumer placing the order, referred to as “the buyer” or “the customer” in these terms.

THE AGREEMENT
The agreement consists of these sales terms, information provided at the time of booking, and any separately agreed terms. In case of a conflict between the information provided, the specific agreement made between the parties will take precedence, as long as it does not conflict with mandatory legislation. The agreement will also be supplemented by relevant legal provisions that regulate the sale of goods between businesses and consumers.

The agreement is binding for both parties when the buyer has submitted the order to the seller. However, the agreement is not binding if there has been a typographical or input error in the seller’s offer on the website or in the buyer’s order, and the other party realized or should have realized that such an error occurred. The use of the sauna and swimming is at the buyer’s own risk. As a customer, you are responsible for your safety both on board and in the water. There is a ladder at the pier and a fire extinguisher in the saunas.

PRICES
When booking through the website, the prices listed at the time of booking apply. This remains valid throughout the purchase process. No additional fees or extra charges will be added. In case of obvious pricing errors due to technical or human mistakes, Badstuvogna reserves the right to cancel the order and refund the customer.

PAYMENT
Badstuvogna requires payment for the service when the booking is made. Payment is processed in advance via Stripe. Badstuvogna does not have access to credit card information. Cash is not accepted.

RIGHT OF WITHDRAWAL
In case of cancellation, you will receive 50% of the total amount refunded, as long as the cancellation is made at least 78 hours before the scheduled booking.

There is no 100% refund for cancellations.
Changes can be made free of charge up to 78 hours before the booking. This applies only to private bookings.

All cancellations and changes must be directed to booking@badstuvogna.no. No changes to the date or time can be made for Drop-in bookings or festival events.

There is also no possibility of a refund for Drop-in bookings.

All changes must be within the same season.

The right of withdrawal for services does not apply to single services that are provided at a specific time or within a certain period, in accordance with the Right of Withdrawal Act, Section 19.

DELAYS AND FAILURE TO DELIVER
If the seller fails to deliver the service or delivers it late, and this is not the buyer’s fault, the buyer may, under the rules of the Consumer Purchase Act, Chapter 5, withhold payment, demand fulfillment, cancel the agreement, and/or claim compensation from the seller. Any claims regarding breach of contract should be made in writing for documentation purposes (e.g., email). The buyer can insist on completing the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle the seller cannot overcome or if fulfilling the agreement would cause such a significant inconvenience or cost to the seller that it is disproportionate to the buyer’s interest in having the seller
perform. If the obstacle disappears within a reasonable time, the buyer can still demand fulfillment.

The buyer loses their right to demand fulfillment if they wait unreasonably long before making a claim. If the seller does not deliver the service at the agreed time, the buyer must urge the seller to deliver within a reasonable additional deadline. If the seller does not deliver within this additional deadline, the buyer can cancel the purchase. However, the buyer can immediately cancel the purchase if the seller refuses to deliver the service. The same applies if the delivery time was crucial for the conclusion of the agreement, or if the buyer has informed the seller that the timing of delivery is crucial.

If the service is delivered after the additional deadline or after the agreed delivery time, the buyer must make a claim for cancellation within a reasonable time after the buyer became aware of the delivery.

The buyer can claim compensation for any losses caused by the delay, but the right to compensation is conditional on the buyer suffering a financial loss due to the seller’s delayed delivery. However, the right to compensation does not apply if the delay was due to an obstacle beyond the seller’s control that could not reasonably have been avoided.

DISPUTES
If the customer is dissatisfied with a service, the complaint must be directed to the seller within a reasonable time. The parties should attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council. The Consumer Council is available at www.forbrukerradet.no or by phone: +47 23400500.

PERSONAL DATA
Badstuvogna is responsible for processing the personal data provided by the customer. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Protection Act, only collect and store personal data necessary for the seller to fulfill their obligations to the customer. The buyer’s personal data will only be disclosed to third parties if necessary for the seller to fulfill the agreement with the buyer or if required by law.

VALIDITY OF CLAUSES
If one or more provisions of this agreement are found to be invalid or are judged to be ineffective by a court or supervisory authority, it will not affect the validity of the remaining provisions of the agreement.